February 22, 2018
“When did you feel most alive?”
Beloved patients, families, and caregivers,
As together we navigate the unprecedented challenges presented by the COVID-19 pandemic, we wanted to take a moment to assure you LightBridge remains committed to our mission to care for you in the comfort and safety of your own home, wherever that may be.
Our leadership team is meeting daily to make sure we remain current and meticulously follow all state, federal and agency guidance, and regulations as they relate to the protection, evaluation, treatment, and containment of this virus. Our employees receive real-time updates of all new verified information. They are trained to screen themselves and their patients/families before every in-person visit according to the most current CDC guidelines and take actions required to comply with all precautions and/or restrictions to mitigate the spread of infection. You have likely already experienced some of those measures.
We also want to make sure we are providing the most current information and guidance available to us to help you care for and protect yourself and your loved ones. Advice from our Medical Director, Dr. Emmet Lee:
“… the best way to protect yourselves is still avoidance of people with signs of illness and handwashing with soap and warm water for at least 20 seconds or using a 70% alcohol-based hand sanitizer … we also recommend that you keep the number of visitors limited and even consider discouraging visitors from coming. Certainly, anyone with cold-like symptoms should not be visiting.”
As you know, this continues to be an evolving battle, but we want to assure you we are here for you! Please never hesitate to reach out to your RN Case Manager or other members of your care team if you have any questions or concerns. Some of our patients reside in facilities where our onsite access may have been limited so it becomes even more important to remember we are never more than a phone call away (24 hours/day, 7 days/week).
In addition, we are grateful for the decision at the federal level to allow more “virtual” visits. LightBridge has already been providing telehealth visits, as allowed, but in light of the federal decision to expand access and allow us to more easily make those available, we are actively increasing our capacity to do so. If you would be open to allowing televisits and wish to pursue (or at least learn more about) that benefit, please talk to your RN Case Manager.
We hope this update has been helpful. More than anything, we simply wanted to reaffirm our unwavering commitment to your comfort, safety, and peace of mind. We remain dedicated to that mission and hope you will feel free to contact us with any questions or concerns you might have.
Your LightBridge Leadership Team